Returns and Refunds Policy

At Secure ID Badge Supplies, we do our best to keep things simple and transparent. If you need to make a return, we’ll help you through it—no confusing processes or runarounds.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Because we work with multiple manufacturers, return policies can vary by product. Here’s what you need to know:

Proximity Cards

These are non-returnable once programmed, unless they are (1) defective or (2) not programmed according to your request.

PVC Cards

Can be returned as long as they’re unopened. PVC cards come in racks of 500, wrapped in packs of 100.

Badge Clips, Reels, Lanyards & Holders

If defective, these items are returnable. Non-defective returns may be accepted, but could be subject to a restocking fee of up to 20%, depending on the manufacturer.

Printers, Ribbons & Cleaning Kits

Defective printers are handled directly by the manufacturer—they’ll help troubleshoot or replace the unit if needed.

Ribbons and cleaning kits can be returned if they’re defective or unopened.

To Request a Return

Call us at 800-856-4735 or contact us online to review your return eligibility and start the process if an item is eligible for return.

Return Shipping

Once a return has been authorized, you should ship your product to us to the address below. Please include an ‘Attn’ line that states the RMA number provided to you:

SecureID Badge Supplies & Accessories
9 Main St, Suite 4B
Manchaug, MA 01526-0421
Attn: RMA # 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have any questions about your order or return eligibility, just give us a call at 800-856-4735 or contact us online. We’re always here to help.